Thank you for visiting and shopping at BTMEDI. The following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days.

Orders are not shipped on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Due to the COVID-19 pandemic some shipments may be delayed beyond our control.

We are however doing our utmost to get supplies shipped same day.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

We use a variety of carriers based on the size of the order and the speed at which you requested delivery.

We expect our shipping partners to meet their commitments for shipping times.

* Overnight delivery is only available for orders with delivery addresses within the continental United States.

Delivery delays can occasionally occur.

Due to the COVID-19 pandemic some shipments may be delayed beyond our control.

Shipment to P.O. boxes or APO/FPO addresses

BTMEDI ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses where possible.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

BTMEDI is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

BTMEDI is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the U.S.

Returns Policy

Our Return Policy temporarily suspended at this time due to COVID-19. The health and safety of our team members and clients is our top priority therefore all sales are final during the COVID-19 pandemic.

In the interest of hygiene, face masks and all PPE (Personal Protective Equipment) are considered Final Sale. NO RETURNS, EXCHANGES, OR CANCELLATIONS.

Thanks for purchasing our products at BTMEDI .

In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

If anything is unclear or you have more questions feel free to contact our customer support team.

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