FREQUENTLY ASKED QUESTIONS

We offer standard, expedited and rush shipping service base on weight and destination for local our customers. With orders of $ 99 and above, enjoy free shipping within United States. For other international location, we usually provide discounted expedited service with tracking number provided. Welcome ask for details.

For international order, services only available for Canada, Hong Kong, Taiwan, Singapore only.

International customers are responsible for customs, taxes, and levies which may be assessed by the government upon importation of the product into the customers’ respective country.

Currently, we offer shipping service within United States address by USPS or FedEx depends on customer location exclude weekends and holidays.

Upon dispatching your order, we will send you an email confirmation that includes a tracking number. You can use this tracking number to check the status of your shipping. To ensure that our shipping confirmation email doesn’t land in your junk folder, please whitelist our emails: info@btmedisupply.com & support@btmedisupply.com.You can also find your tracking number by logging in your BTMEDI account.

All products online are in stock unless there’s an out of stock notice. If you can’t find a past product in our online store, most likely it’s because the product has run out of stock and is not coming back anytime soon. For products that we expect to receive a new batch within weeks time, we usually keep the product visible in our store. However, if it’s permanently not coming back or not expected within a reasonable amount of time, they won’t be visible.